Help and contact details for Life Insurance.
Get help and support online. Or find out how to contact Aviva, our life insurance provider.
Frequently asked questions
If you’ve got a mortgage, it might be a good idea to get life insurance. If you die during the term of the policy, the lump sum can help to pay off the outstanding balance on your mortgage, so your family can stay in their home. Some lenders strongly recommend taking out life insurance as part of their mortgage offer.
Mortgage Protection, also known as decreasing term life insurance, is built with mortgages in mind. And it’s one of the options with Tesco Life Insurance.
You can learn more about life insurance and mortgages in our guide - Do you need life insurance for a mortgage?
With Tesco Life Insurance, you can have more than one policy. However, if your total cover is high, Aviva, our life insurance provider, might need to do a more in-depth financial assessment to make sure they’re insuring you for the right amount.
There isn’t an average monthly cost. The price you pay for life insurance depends on: the type of policy, how much you’re covered for, the term of the policy, and the things your insurer will want to know about you, like your age and health.
Tesco Life Insurance starts from only £5 a month. And, whatever your monthly premium, you’ll get a discount with your Clubcard.
Getting life insurance cover to meet your needs depends on your own individual circumstances. For example, if:
- you’re married or have a partneryou’re married or have a partner
- you have childrenyou have children
- you’ve got a mortgageyou’ve got a mortgage
You can find out more about the different types of life insurance in our guide - Types of life insurance explained.
With Tesco Life Insurance, you can choose from 2 options: Family Protection (Level Cover) or Mortgage Protection (Decreasing Cover). And they’ll pay out if you die, or become terminally ill, during the term of the policy.
Family Protection, also called Level Cover, lets you leave a cash lump sum, which can help your loved one with living expenses if you’re no longer around to look after them.
Mortgage Protection, also known as Decreasing Cover, can help to pay off a mortgage, so your family can continue to live in their home after you’re gone. You can learn more about life insurance and mortgages in our guide - Do you need life insurance for a mortgage?
Ways to get in touch
Get in touch about Tesco Life Insurance in a way that works for you. Email, phone or write to Aviva, the underwriter for your policy.
Get help by post
Prefer to send a letter? Write to Aviva about your Life Insurance policy:
Aviva Customer Relations, PO Box 3182, Norwich, NR1 3XE
Get help by phone
Find out how to call Aviva if you need help with your Life Insurance policy.
Make a Life Insurance claim
Find out how to make a Life Insurance claim and what to expect when you do.
Manage your policy with the MyAviva app
You can manage your Life Insurance policy easily with the MyAviva app.
Get the app for iPhone or Android and you can:
- Check your cover and policy detailsCheck your cover and policy details
- Make changes to your policy - without paying an admin feeMake changes to your policy - without paying an admin fee
Note: when you download the app for the first time, you’ll need to register for MyAviva before you can log in. You can do this online or in the app.
Apple Touch ID and Face ID are available on selected Apple devices. Android Fingerprint is available on selected Android devices. Not all features and services in the app are currently available for every product. The MyAviva app is not currently available in the Isle of Man. Mobile data charges may apply.
Aviva DigiCare+ app
Get the Aviva DigiCare+ app for iPhone or Android, pop in your details and start enjoying these great health benefits at no extra cost.
- Bupa Anytime HealthLine. Talk to a qualified Bupa nurse about your health concerns, 24 hours a day. Your partner and children up to 18 years old (or 21, if they’re in full-time education) can use it too.Bupa Anytime HealthLine
Talk to a qualified Bupa nurse about your health concerns, 24 hours a day. Your partner and children up to 18 years old (or 21, if they’re in full-time education) can use it too. - A free annual health check. Check your risk of diabetes and high cholesterol, as well as your liver, kidney and bone health.A free annual health check
Check your risk of diabetes and high cholesterol, as well as your liver, kidney and bone health. - Nutritional support. Get expert advice on eating well from a qualified nutritionist, with six sessions a year.Nutritional support
Get expert advice on eating well from a qualified nutritionist, with six sessions a year. - Mental health support. Get help from a qualified therapist to support your mental health, with six sessions a year.Mental health support
Get help from a qualified therapist to support your mental health, with six sessions a year. - A second medical opinion service. Ask a medical expert to look at your diagnosis and treatment, to get some reassurance.A second medical opinion service
Ask a medical expert to look at your diagnosis and treatment, to get some reassurance. - Bereavement support. Get practical and emotional support if you lose someone close to you.Bereavement support
Get practical and emotional support if you lose someone close to you.
The Aviva DigiCare+ app is provided by Square Health. The services are provided by Square Health and other selected partners and can be changed or withdrawn at any time. You’ll find full details about the services, plus terms and conditions, in the app.
Apple Touch ID and Face ID are available on selected Apple devices. Android Fingerprint is available on selected Android devices. Not all features and services in the app are currently available for every product. The MyAviva app is not currently available in the Isle of Man. Mobile data charges may apply.
Contact details for Tesco Life Insurance
For questions about your policy:
Find the right number to call Aviva, the underwriter for your policy.
|
How can we help? |
Call Aviva on |
|---|---|
|
If you’re calling from the UK |
|
|
If you’re calling from outside the UK |
|
|
|
|
Lines are open Monday to Friday 8am-6pm.
For questions about Tesco benefits and marketing**
Find the right number to call Tesco Insurance.
|
How can we help? |
Call us on |
|---|---|
|
For questions about your Tesco benefits Big Win (£100 Gift Card) and Little Life Helps |
|
|
For marketing complaints |
Lines are open Monday to Friday 8am-8pm, Saturday and Sunday 9am-2pm.
*This number may be included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
**Marketing includes things like emails, social media posts and adverts in store.
If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.