Help for existing Travel Insurance customers
We're here to help if you have any issues while you're away, need to update your policy, make a claim or renew.
Travel Insurance claim
Policy purchased or renewed before 4 September 2024
Need emergency help whilst you're away?
If you need help in a medical emergency, you can call our emergency helpline which is open 24 hours a day, 7 days a week.
Policy purchased or renewed on or after 4 September 2024
Call us on:
Policy purchased or renewed before 4 September 2024
Call us on:
Your Insurance Account
We're here to help if you need to ask us a question, update your policy or would like to renew.
If you don’t want your policy to renew automatically:
Making a claim on our Travel Insurance
Policy purchased or renewed on or after 4 September 2024
Gadget Cover claim
Our claims team are here to help you make a new claim or talk about an existing one.
Collision Damage Waiver (CDW) Excess claim
Give us a call to make a claim on your Collision Damage Waiver (CDW) Excess cover. Lines are open Monday - Friday, 8am to 6pm.
Policy purchased or renewed before 4 September 2024
Gadget Cover claim
Our claims team are here to help you make a new claim or talk about an existing one.
If you purchased or renewed your policy on or after 4 September 2024, your appointed claims administrator is Taurus.
If you purchased your policy before 4 September 2024, your appointed claims administrator is Citymain.
Car Hire Excess Insurance claim
Give us a call to make a claim on your Car Hire Excess Insurance cover. Lines are open Monday - Friday, 8am to 6pm.
See a doctor virtually wherever you are
Get unlimited access to online GP appointments with all of our policies. Choose from telephone appointments, available 24/7, or video consultations, available 8am-10pm, 7 days a week (excluding Christmas Day) - for advice, reassurance, and, where appropriate, prescriptions or private referrals.
To view policy documents, please choose how you bought your policy
Policy and additional cover documents
View and download policy-related documents and other important cover information.
How we collect and use your personal data
Tesco Personal Finance PLC (trading as Tesco Insurance) acts as an intermediary for this policy and partner with Rock Insurance Services Limited (ROCK) to arrange and administer Tesco Travel Insurance. ROCK partner with:
- AWP P&C S.A (AWP P&C) to underwrite Tesco Travel Insurance policies purchased on or after 4 September 2024AWP P&C S.A (AWP P&C) to underwrite Tesco Travel Insurance policies purchased on or after 4 September 2024
- Inter Partner Assistance S.A. (IPA) to underwrite Tesco Travel Insurance policies purchased prior to 4 September 2024Inter Partner Assistance S.A. (IPA) to underwrite Tesco Travel Insurance policies purchased prior to 4 September 2024
- AmTrust Europe Limited (AmTrust) to underwrite Tesco Travel Insurance Gadget CoverAmTrust Europe Limited (AmTrust) to underwrite Tesco Travel Insurance Gadget Cover
Tesco Insurance will receive data from ROCK. ROCK will process and share data with AWP P&C, IPA & AmTrust Europe Limited (where applicable) to underwrite your policy and process claims. You can find out more about how these firms process and share your data via:
- AWP P&C in the ‘Privacy Notice’ of the Policy Wording document and Allianz Assistance website
- IPA on the AXA Assistance website
- AmTrust website
Travel Insurance FAQs
Tesco Travel Insurance provides cover for your pre-existing medical conditions – after you have purchased your policy, you must contact our medical screening helpline on 0345 030 6124 if:
- you are diagnosed with a new medical condition;
- you experience new or recurring symptoms or have an undiagnosed condition;
- your doctor or other medical professional make any changes to your prescribed medication including the dosage;
- you receive in-patient medical treatment; or
- you are placed on a waiting list for investigation or medical treatment;
When you call, we will ask you specific questions about your medical condition(s).
After you complete your declaration, you may need to pay an additional premium to allow cover to continue for your pre-existing medical conditions and associated conditions. There is also a chance that we will not be able to provide you with cover for these conditions, in which case we will cancel your policy and refund you a portion of the amount you have currently paid unless you have not made a claim and do not intend to make a claim.
Tesco Travel Insurance can provide cover for pre-existing medical conditions - when you purchase the insurance, you must tell us about the pre-existing medical conditions of anyone to be insured on the policy. If you do not tell us about any pre-existing medical conditions, this may impact any claim you make. Please note there may be an additional charge to cover some medical conditions.
The policy will be void if you travel against the advice of a medical practitioner or your public transport provider.
If you are in any doubt, you should call to check whether you're covered for your medical condition before you travel. Please call 0345 030 6124*.
If you purchased or renewed your travel insurance policy on or after 4th September 2024:
Tesco Travel Insurance is arranged and administered by Rock Insurance Services Limited and underwritten by AWP P&C S.A.
If you purchased or renewed your travel insurance policy before 4th September 2024:
Tesco Travel Insurance is arranged and administered by Rock Insurance Services Limited and underwritten by Inter Partner Assistance S.A.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
A wide range of sports and activities are covered as standard on all of the policies at no additional cost as long as you are participating on a recreational and non-professional basis during any trip and you are following local laws and regulations and using any recommended safety equipment.
A full list of sports covered as standard and any exclusions can be found in the policy booklets under SPORTS AND OTHER ACTIVITIES. You should check this list to ensure you are covered before participating.
Optional Golf Cover and Winter Sports Cover may be available to purchase at extra cost to provide more cover for those specific sports trips.
Monetary limits, excesses and exclusions apply, for full details please refer to your policy booklet.
Tesco Travel Insurance is arranged and administered by Rock Insurance Services Limited and underwritten by Inter Partner Assistance S.A. UK Branch.
Yes, cruise holidays are covered under the normal policy terms and conditions. You should ensure that you have cover for all the destinations that you will visit on the cruise.
Optional cruise cover is also available at an additional cost on some policies and covers missed port of departure, cabin confinement, itinerary change and unused excursions. If you have a Later Life policy this cover is automatically included in your policy.
Monetary limits, excesses and exclusions apply, for full details please refer to your policy booklet.
Tesco Travel Insurance is arranged and administered by Rock Insurance Services Limited and underwritten by Inter Partner Assistance S.A. UK Branch.