Vetfone - 24/7 vet helpline
Get medical, nutritional and behavioural advice for your pet. Included with all Tesco Pet Insurance policies.
Tesco Pet Insurance is arranged, administered and underwritten by Pinnacle Insurance Ltd.
Why use the vetfone helpline?
Expert pet advice
Talk to vets and nurses registered with the Royal College of Veterinary Surgeons.
Available day or night
Get help for your pet by phone, live chat or video call 24/7 in the Tesco Pet Portal.
Included at no extra cost
Use the pet helpline whenever you need it, as often as you like.
What is vetfone?
Vetfone is a pet helpline included with all Tesco Pet Insurance policies. It’s available 24 hours a day, 7 days a week. And it’s based in the UK.
If you have a question about your pet's health, behaviour or diet, you can contact vetfone through the Tesco Pet Portal - by phone, live chat or video call. You'll talk to qualified veterinary nurses, and if needed, a vet might call you back.
You can use the pet helpline for everyday worries and unexpected concerns. From bee stings or cut paws to something your pet maybe shouldn’t have eaten. It could help to reassure you and might save you a trip to the vet.
Talking to an expert can also help you decide what to do next and whether your pet needs to see a vet. And, as a Tesco Pet Insurance customer, you can use vetfone whenever you need it, at no extra cost.
Vetfone is provided by Vetsdirect Ltd.
When to use vetfone
You can use vetfone’s pet helpline whenever you're worried about your pet and want expert advice. It can help with things like:
- Minor injuries, like small cuts or stingsMinor injuries, like small cuts or stings
- Changes in your pet's behaviourChanges in your pet's behaviour
- Questions about feeding and nutritionQuestions about feeding and nutrition
- Concerns about something your pet’s eatenConcerns about something your pet’s eaten
- Advice on whether your pet needs treatment from a vetAdvice on whether your pet needs treatment from a vet
Vetfone is there to give you guidance and support, but it doesn’t replace your regular vet.
If your pet needs urgent help, emergency treatment or ongoing care, contact your vet straight away - and always follow their advice. If you're ever unsure, the experts at vetfone can help you decide what to do next.
How to use the vetfone helpline
Get expert pet advice from the vetfone helpline in 3 easy steps.
1
Register for the Pet Portal
Register for Tesco Pet Portal or sign in to your account. This is where you'll find all your Tesco Pet Insurance policy details.
2
Open vetfone
Open the vetfone service from your account. You can manage your appointments and get helpful pet wellbeing information.
3
Book an appointment
Book a phone or video call at a time that suits you. You'll be able to talk to a qualified nurse or vet and get expert advice about your pet.
Vetfone FAQs
Yes. Vetfone’s included with all Tesco Pet Insurance policies at no extra cost. You can use the vetfone pet helpline as often as you need to.
The vetfone pet helpline is open 24 hours, 7 days a week. You can get advice by phone, video call or live chat by signing in to the Tesco Pet Portal.
You'll talk to qualified veterinary nurses, and if needed, a vet might call you back. The team is registered with the Royal College of Veterinary Surgeons.
Yes. The team at the pet helpline will assess your concern. And they’ll advise whether your pet should see a vet, needs urgent treatment or can be cared for at home.
No. Vetfone can only provide advice and guidance. If your pet needs prescriptions and treatment, you'll need to see your vet.
Yes. Vetfone can help with medical, nutritional and behavioural questions. It can also provide general pet wellbeing advice.
Yes. There are no limits on how often you can use the service while your policy’s active.
Register for the Tesco Pet Portal
Register for the Tesco Pet Portal now. And then use the vetfone helpline when you need it.
Learn more about Pet Insurance
Find cover for your four-legged friend and save money with your Clubcard. Choose Lifetime Pet Insurance, Maximum Benefit or Time Limited.