Make a Travel Insurance claim.
Find out how to get help or make a claim if something happens while you’re away.
Get the right help for your policy
Policies started or renewed on or after 4 September 2024
Start a claim with AWP P&C S.A, the underwriter for your policy.
Policies started or renewed before 4 September 2024
Start a claim with Inter Partner Assistance (part of the AXA group), the underwriter for your policy.
Support for all Travel Insurance policies
Get emergency help, make a gadget or car hire-related, talk to a doctor or check your policy documents.
Get help in a medical emergency
If you have a medical emergency while you’re away, you can call our helpline 24/7.
Policies started or renewed on or after 4 September 2024
Call us on +44 208 603 9752.
Policies started or renewed before 4 September 2024
Call us on +44 345 303 8373.
Manage your policy
Ask a question, update your policy or manage your renewal. We’re here to help.
Call us on 0345 030 6124.
Or email us about your policy.
If you don’t want your policy to renew automatically:
Policies started or renewed on or after 4 September 2024
Gadget Cover claims
Make a new claim or contact our claims team about an existing one.
Collision Damage Waiver (CDW) Excess claims
Start a claim with AWP P&C S.A, the underwriter for your policy.
Make a claim online - 24 hours a day.
Policies started or renewed before 4 September 2024
Gadget Cover claims
Make a new claim or contact our claims team about an existing one.
Policies started or renewed on or after 13 December 2023 and before 4 September 2024
Policies started or renewed before 13 December 2023
Car Hire Excess Insurance claim
Call us to make a claim on your Car Hire Excess Insurance cover.
Call us on 0345 009 2025.
Lines are open Monday to Friday, 8am-6pm.
Your policy documents
To get the right documents, please choose how you bought your policy.
If you're not sure how you bought your policy, please call us on 0334 030 6124*.
How we collect and use your personal data
Tesco Personal Finance PLC (trading as Tesco Insurance) acts as an intermediary for this policy and partner with Rock Insurance Services Limited (ROCK) to arrange and administer Tesco Travel Insurance. ROCK partner with:
- AWP P&C S.A (AWP P&C) to underwrite Tesco Travel Insurance policies purchased on or after 4 September 2024AWP P&C S.A (AWP P&C) to underwrite Tesco Travel Insurance policies purchased on or after 4 September 2024
- Inter Partner Assistance S.A. (IPA) to underwrite Tesco Travel Insurance policies purchased prior to 4 September 2024Inter Partner Assistance S.A. (IPA) to underwrite Tesco Travel Insurance policies purchased prior to 4 September 2024
- AmTrust Specialty Limited (AmTrust) to underwrite Tesco Travel Insurance Gadget CoverAmTrust Specialty Limited (AmTrust) to underwrite Tesco Travel Insurance Gadget Cover
Tesco Insurance will receive data from ROCK. ROCK will process and share data with AWP P&C, IPA & AmTrust Specialty Limited (where applicable) to underwrite your policy and process claims. You can find out more about how these firms process and share your data via:
- AWP P&C in the ‘Privacy Notice’ of the Policy Wording document and Allianz Assistance websiteAWP P&C in the ‘Privacy Notice’ of the Policy Wording document and Allianz Assistance website
- IPA on the AXA Assistance websiteIPA on the AXA Assistance website
- AmTrust websiteAmTrust website
Frequently asked questions
In the event that you need to return home urgently you should contact the Helpline who will be able to assist you on what you need to do.
If you purchased or renewed your travel insurance policy on or after 4th September 2024.
Travel claims:
(submit online 24 hours a day)
https://allianz-protection.com
(call Monday to Friday – 8am to 6pm)
Emergency Medical Assistance: +44 (0) 208 603 9752*
If you purchased or renewed your travel insurance policy before 4th September 2024.
Travel claims: 0345 303 8373*
Emergency Medical Assistance: +44 345 303 8373* from anywhere in the world or +44 345 303 8373* from anywhere in the world or +44 345 303 8373* from anywhere in the world.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
This is the part of the claim that you agree to pay per person. This is limited to two excess amounts per trip, even if more than two insured persons are claiming.
With the exception of Gadget cover, the excess does not apply to Premier cover, or to insured persons for whom the Excess waiver upgrade has been purchased.
Excess amounts are detailed in your quote and in your policy booklet. You should check and be aware of these before you purchase.
Full details of your policy and level of cover will be available in your Policy Booklet and Certificate - please refer to these documents.
Our claims consultants are fully trained and have an excellent knowledge of the policy cover you have arranged. Wherever possible, they will let you know when you speak to them whether you have a valid reason to claim.
If you purchased or renewed your travel insurance policy on or after 4th September 2024.
Travel claims:
(submit online 24 hours a day)
https://allianz-protection.com
(call Monday to Friday – 8am to 6pm)
0345 641 9751
Emergency Medical Assistance: +44 (0) 208 603 9752*
If you purchased or renewed your travel insurance policy before 4th September 2024.
Travel claims: 0345 303 8373*
Emergency Medical Assistance: +44 345 303 8373* from anywhere in the world or 0345 303 8373+44 345 303 8373* from the United Kingdom.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.