Contact information for Your Insurance Account technical support
Get answers to frequently asked questions, and find out how to contact us.
Your Insurance Account FAQs
To manage your policy online, you’ll need an account. If you don’t already have one, or you don’t have one in your own name, you can register for free.
We can help you set up an account and link your policy. Just click Register for an account on the sign-in screen.
If you want to, you can opt in to Clubcard and marketing communications and hear about exclusive offers from Tesco.
You can still receive your documents by post and manage your policy by giving us a call, but you might need to pay an admin fee depending on the change.
Getting your policy documents from Your Insurance Account is quick and easy.
- Sign in to Your Insurance Account.Sign in to Your Insurance Account.
- Select View policy for the policy you want to get documents for.Select View policy for the policy you want to get documents for.
- Select View documents to see your policy documents online. You can also download and print them for later.Select View documents to see your policy documents online. You can also download and print them for later.
If you need paper copies of your documents, please get in touch. You’ll need to allow up to 7 working days for delivery.
It should only take a few minutes to update your car in Your Insurance Account. And you won't have to pay the £25 admin fee to make the change online.
Please note, your premium might change when you change your car.
- Sign in to Your Insurance Account and select View policy.Sign in to Your Insurance Account and select View policy.
- Select Make changes in the menu, then Your car > Change your car.Select Make changes in the menu, then Your car > Change your car.
- Set the effective date and confirm your new car’s registration number.Set the effective date and confirm your new car’s registration number.
- Review your changes and select Save and get quote. The change won’t go through immediately - you can discard it on the next step if you want to.Review your changes and select Save and get quote. The change won’t go through immediately - you can discard it on the next step if you want to.
- You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.
It should only take a few minutes to change your address in Your Insurance Account. And you won't have to pay the £25 admin fee to make this change online.
Please note, your premium might change when you change your address.
- Sign in to Your Insurance Account and select View policy for the policy want to change your address on.Sign in to Your Insurance Account and select View policy for the policy want to change your address on.
- Select Make changes from the menu.Select Make changes from the menu.
- On the next page, select Change your address.On the next page, select Change your address.
- Read the statements carefully. If you accept, select Confirm.Read the statements carefully. If you accept, select Confirm.
- Set the effective date for your change of address. Then select Next.Set the effective date for your change of address. Then select Next.
- Enter your new address. Then select Next.Enter your new address. Then select Next.
- You’ll see the details you’ve changed. Check the information is correct. Then select Save and get quote.You’ll see the details you’ve changed. Check the information is correct. Then select Save and get quote.
- Select Yes when asked - Would you also like to change your contact address to match your new address? - if you want to change your correspondence address at the same time.Select Yes when asked - Would you also like to change your contact address to match your new address? - if you want to change your correspondence address at the same time.
- Make sure your contact details and correspondence address are correctly updated. The change won’t go through immediately - you can discard it on the next step if you want to.Make sure your contact details and correspondence address are correctly updated. The change won’t go through immediately - you can discard it on the next step if you want to.
- You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.
It should only take a few minutes to add a driver or policyholder in Your Insurance Account. And you won't have to pay the £25 admin fee to make these changes online.
Please note, your premium might change when you change an additional driver or policyholder.
- Sign in to Your Insurance Account and select View policy.Sign in to Your Insurance Account and select View policy.
- Select Make changes in the menu.Select Make changes in the menu.
- On the next page, select Your details > Add another driver/joint policyholder.On the next page, select Your details > Add another driver/joint policyholder.
- Set the effective date for the change and enter the details.Set the effective date for the change and enter the details.
- Check your changes and select Save and get quote. The change won’t go through immediately - you can discard it on the next step if you want to.Check your changes and select Save and get quote. The change won’t go through immediately - you can discard it on the next step if you want to.
- You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.
Contact us
We're here to help and there are lots of ways to get in touch. Lines are open Monday to Friday 8am-8pm, Saturday and Sunday 9am-2pm.
Write to us
Tesco Insurance Customer Service, PO Box 276, Newcastle upon Tyne, NE12 2BT