Help and support for Your Insurance Account
Get help on how to navigate Your Insurance Account, FAQs, and contact details.
Managing your Car or Home Insurance policy online
Checking your Tesco account
To check your personal details in your Tesco account:
- Sign in to your Tesco account at tesco.com.
- If you don’t see your details when you sign in, select My Account > Details and Preferences.
- Select Personal details > Personal details overview to check your personal details.
Checking your insurance policy
Sign in to your Tesco account and start the policy linking process. We’ll let you know if your details match or not.
You can make various changes to your policy without having to lift the phone. Or pay an admin fee.
Car Insurance
- Change your vehicle.Change your vehicle.
- Change your address.Change your address.
- Add or remove additional drivers.Add or remove additional drivers.
- Update your car registration number to a private or cherished plate.Update your car registration number to a private or cherished plate.
- Update your driving licence details.Update your driving licence details.
- Change your annual mileage, what cars you can drive or where you keep your car overnight.Change your annual mileage, what cars you can drive or where you keep your car overnight.
- Add optional extras (when making another change).Add optional extras (when making another change).
- Update your phone number and email address.Update your phone number and email address.
- Change your title, marital status and occupation.Change your title, marital status and occupation.
Home Insurance
- Change your address.
- Add or remove additional policyholders.Add or remove additional policyholders.
- Add buildings, contents, bicycle, accidental damage and personal belongings cover.Add buildings, contents, bicycle, accidental damage and personal belongings cover.
- Update occupancy and number of adults or children in the property.Update occupancy and number of adults or children in the property.
- Update the security of your property.Update the security of your property.
- Add optional extras (when making another change).Add optional extras (when making another change).
- Update your phone number and email address.Update your phone number and email address.
- Change your title, marital status and occupation.Change your title, marital status and occupation.
It should be quick and easy to make these changes in Your Insurance Account. And you won't have to pay the £25 admin fee to make the changes online.
Please note that if you have an open claim, are in your renewal invite stage (21 days before your renewal), have policy endorsements or any outstanding payments then you will not be able to make any changes to your policy via Your Insurance Account.
However, if you have an open claim, policy endorsements or any outstanding payments, you won’t be able to make any changes to your policy in Your Insurance Account. And you’ll need to call us instead.
It should only take a few minutes to change your address in Your Insurance Account. And you won't have to pay the £25 admin fee to make this change online.
Please note, your premium might change when you change your address.
- Sign in to Your Insurance Account and select View policy for the policy want to change your address on.Sign in to Your Insurance Account and select View policy for the policy want to change your address on.
- Select Make changes from the menu.Select Make changes from the menu.
- On the next page, select Change your address.On the next page, select Change your address.
- Read the statements carefully. If you accept, select Confirm.Read the statements carefully. If you accept, select Confirm.
- Set the effective date for your change of address. Then select Next.Set the effective date for your change of address. Then select Next.
- Enter your new address. Then select Next.Enter your new address. Then select Next.
- You’ll see the details you’ve changed. Check the information is correct. Then select Save and get quote.You’ll see the details you’ve changed. Check the information is correct. Then select Save and get quote.
- Select Yes when asked - Would you also like to change your contact address to match your new address? - if you want to change your correspondence address at the same time.Select Yes when asked - Would you also like to change your contact address to match your new address? - if you want to change your correspondence address at the same time.
- Make sure your contact details and correspondence address are correctly updated. The change won’t go through immediately - you can discard it on the next step if you want to.Make sure your contact details and correspondence address are correctly updated. The change won’t go through immediately - you can discard it on the next step if you want to.
- You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.
Customers can sometimes have problems updating their address in Your Insurance Account. And it can happen for a few different reasons.
Moving to a new-build property
Postcodes for new-build properties aren’t always recognised by insurance companies. If you’ve moved to a new-build, and you’re having problems, give us a call and we’ll sort it out for you.
Moving from a house to a flat
If you’ve got combined Buildings and Contents Insurance, and you’re moving from a house to a flat, you won’t be able to change your address online. We’ll need you to phone us first, so we can check if your cover still meets your needs.
You might not need Buildings cover for living in a flat, so your cover might need to be reduced to a contents-only policy. Although this can be different in Scotland, due to different regulations.
If you need to change your address, or you’ve got a question about reducing your cover, give us a call to talk about it.
Problem making a change online?
If you’re having problems trying to make a change online, we’re here to help.
Please note, we can’t always insure everyone, every time. Which means that, sometimes, we aren’t able to offer cover.
Getting your policy documents from Your Insurance Account is quick and easy.
- Sign in to Your Insurance Account.Sign in to Your Insurance Account.
- Select View policy for the policy you want to get documents for.Select View policy for the policy you want to get documents for.
- Select View documents to see your policy documents online. You can also download and print them for later.Select View documents to see your policy documents online. You can also download and print them for later.
If you need paper copies of your documents, please get in touch. You’ll need to allow up to 7 working days for delivery.
If your policy’s due for renewal
You can do the following in Your Insurance Account:
- Change your payment method from payment in full to monthly instalmentsChange your payment method from payment in full to monthly instalments
- Change your payment method from monthly instalments to payment in fullChange your payment method from monthly instalments to payment in full
- Change your card details if you pay in fullChange your card details if you pay in full
Please note, your payment will be taken immediately. So, if you don’t want to pay until your renewal date, you’ll need to wait and change your payment details no later than the day before your renewal is due.
Making changes mid-term
If you want to change your monthly instalments mid-term, you’ll need to contact us. You won’t be able to do that in Your Insurance Account.
Troubleshooting
We’re sorry we haven’t been able to find your Car or Home Insurance policy.
Are you seeing this message? - ‘Unfortunately, we couldn’t find your details.’
Here’s a few things to check, to try and fix it.
Your personal detail
Make sure the personal details on your Tesco account match what’s on your policy. That means your:
- first name
- last name
- postcode
We might show your tesco.com account details to help get you started. If we do, it’s worth checking that these are definitely the same on your policy.
Your policy number
Check you’ve put your policy number in correctly. They can be tricky to read, so here’s some pointers:
- Car Insurance - 7 digits followed by a letter
- Home Insurance - Starts with TI (T for Tesco, I for Insurance)
If your policy number’s correct, but you’re still getting the error, please give us a call. Our Customer Service team will be happy to help.
We know there’s an issue for some of our Car and Home Insurance customers at the moment. It might mean you see the message - ‘Oops something’s gone wrong’ - or a blank screen when trying to register.
Don’t worry, it doesn’t mean there’s anything wrong with your policy. We just can’t sign you in to see it for the time being. But we’re working hard to fix the problem.
If you need to check anything, or want to make changes to your policy, please give us a call. Our Customer Service team will be happy to answer your questions or make the changes for you.
We’re sorry you’re having problems registering for Your Insurance Account.
Are you seeing this message? - ‘We’re having trouble linking your policy to your Tesco account.’
It usually means the personal details on your Tesco account don’t match the details on your policy.
Here’s what to check, to try and fix it.
Your Tesco account details
The personal details on the Tesco account you’re using must match the policyholder’s details.
That means your:
- first name
- last name
- postcode
If your Tesco account details are wrong, you’ll need to sign in at tesco.com and update them. For step-by-step instructions, see our FAQ - How do I check or change the details on my Tesco account?
Note: you’ll need to sign in or register using your own details if you're using one of the following:
- someone else’s Tesco account
- a shared Tesco account
Your policy details
If the details on your policy are wrong, please call our Customer Service team and they’ll update them for you.
If everything looks okay, and you still can’t sign in, please call our Customer Service team for help.
Call Customer Service on:
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Lines are open Monday to Friday 8am-8pm, Saturday and Sunday 9am-2pm.
Here’s how to update the personal details on your Tesco account.
1. Go to tesco.com and sign in with your account details.
2. Select My account in the top right of the screen.
3. Bring up your personal details in one of the following ways:
- Option 1 - In the main menu, select Details and preferences > Personal details > Personal details overview
- Option 2 - Further down the page, under Details and preferences, select Personal details.
4. Select Edit against any of your personal details to make changes.
5. Make sure you save any changes after you update your details.
Once you’ve updated your details, you can come back to the Tesco Insurance website to sign in and link your policy
Contact us
We're here to help and there are lots of ways to get in touch. Lines are open Monday to Friday 8am-8pm, Saturday and Sunday 9am-2pm.
Write to us
Tesco Insurance Customer Service, PO Box 276, Newcastle upon Tyne, NE12 2BT