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Make a Travel Insurance claim with AWP P&C S.A.

Find out how to make a claim if your policy started or renewed after 4 September 2024.

Start a claim

To start a Travel Insurance claim, you’ll need to give some details to AWP P&C S.A, the underwriter for your policy.

For gadget cover, you can make a claim with one of our claims administrators, depending on when your policy started.

Travel Insurance claims

Make a claim with AWP P&C S.A, the underwriter for your policy.

    Claim with AWP

    Gadget claims

    Make a claim with Taurus, the claims administrator for your policy.

      Claim with Taurus

      Before and after you claim

      Find out what to do before you start a claim and what to expect after you make it.

        Before you claim

        Talk to a doctor remotely, 24/7

        Get an appointment with a doctor while you’re away - whenever you need it - with any of our Travel Insurance policies. For advice, reassurance, and, where appropriate, prescriptions or private referrals.

        By phone - 24 hours a day.

        0333 370 2578

        By video call - 8am-10pm, 7 days a week (excluding Christmas Day).

          Make an online GP appointment

          HealthHero is only available if you bought your policy direct from Tesco Insurance.

              Two smartphone screens display the HeroHealth interface, showing step-by-step instructions for booking a GP appointment online.

              Important information

              Before you start your claim
              After you start your claim

              What to do before you start your claim

              Cancelled bookings

              For cancelled bookings, please get in touch with your booking provider to ask for a refund. This includes your airline or accommodation provider, or any another provider you've used to book your trip. If you paid for any part of your trip by credit card, please also contact your credit card provider.

              Contacting your provider first may speed up any refunds you’re entitled to. You can also find out if there’s another option available, such as changing dates.

              If you’re eligible to make a claim, you’ll be able to claim for any unrecoverable costs - for example:

              • Plane, train or ferry ticketsPlane, train or ferry tickets
              • Hotel bookingsHotel bookings
              • Tours or activities you paid for that you can't rescheduleTours or activities you paid for that you can't reschedule

              Supporting documents

              AWP P&C S.A will ask you to provide digital copies of any documents that support your claim, so it’s a good idea to get these ready first. Supporting documents could include:

              • The original invoice from booking your trip, or the itinerary confirming your travel details.The original invoice from booking your trip, or the itinerary confirming your travel details.
              • An email or letter from a transport provider or breakdown service confirming the incident that caused you to miss your departure.An email or letter from a transport provider or breakdown service confirming the incident that caused you to miss your departure.
              • Invoices or receipts for expenses you’ve had to cover because of disruption to your travel plans.Invoices or receipts for expenses you’ve had to cover because of disruption to your travel plans.

              Please don’t upload copies of your boarding passes. AWP P&C S.A can’t accept these as evidence.

              To check what evidence you need to give us when making a claim, please see your Policy Booklet.

                What happens after you start your claim

                You’ll get a claims reference number. And we’ll be in touch if we need anything else from you, or if something changes that you need to know about.