If you renewed your policy after 1 January 2025 or took out a policy on or after 21 January 2025, you can find all of your documents, including your Tesco Pet Insurance Policy Document, Insurance Product Information Document and Certificate of Insurance in the Tesco Pet Portal.

If you took out your policy before 21 January 2025 and are yet to renew, please get in touch with us. Our contact details can be found on our contact information page.

Please note that the way you need to submit a claim may be different depending on when you took out or renewed your policy. Before you submit your claim, please make sure you are submitting it correctly.

If you renewed your policy after 1 January 2025 or took out a policy on or after 21 January 2025, the quickest way to submit a claim is through the Pet Portal. Sign in, complete a claim form, and as long as we have all the details we need, we'll take it from there.

Once our assessors have reviewed your claim, it takes around 5 days to assess it; we'll let you know the outcome. If you submit your claim online, you'll be able to monitor its progress with our claims tracker. For customers who receive their documents in the post, we'll keep you updated via letter, and if you signed up for SMS, we'll also keep you updated with text messages.

If you don't have access to the Pet Portal, our contact details can be found on our contact information page.

If you took out a policy before 21 January 2025 and are yet to renew, you can easily submit claims for new and ongoing conditions online. Submitting online is the quickest and easiest way to submit a claim for all vet fees, but you can also download a claim form (143kb, PDF). Once you've completed it, email it to us at tesco.petclaims@uk.rsagroup.com.

Alternatively, our general contact details can be found on our contact information page.

If you change your mind for any reason, you can cancel the policy within 14 days of the cover starting. This is called the 'cooling-off period'. If you cancel during the cooling-off period, you will receive a full refund for any payments you've already made, provided you haven't made a claim.

After the cooling-off period, you can cancel your policy at any time, and there are no cancellation fees.

If you renewed your policy after 1 January 2025 or took out a policy on or after 21 January 2025, you can cancel your policy on the 'Contact us' page of the Pet Portal. If you don't have access to the portal, our contact details can be found on our contact information page.

If you took out a policy before 21 January 2025 and are yet to renew, please get in touch with us. Our contact details can be found on our contact information page.

If you need help adding a valid promotional code, please call us. Our phone number can be found on our contact information page.

If you renewed your policy after 1 January 2025 or took out a policy on or after 21 January 2025, it can take up to 120 days from your policy start date for points to be added to your Clubcard account. If the 120 days have passed and you still haven’t received your points, please get in touch with us. Our contact details can be found on our contact information page.

If you took out a policy before 21 January 2025 and are yet to renew, it can take up to 90 days from your policy start date for points to be added to your Clubcard account. If the 90 days has passed and you still haven’t received your points, please get in touch with us. Our contact details can be found on our contact information page.

If you need to make a complaint, there are a couple of different ways depending on when you took out your policy.

If you renewed your policy after 1 January 2025, or took out a policy on or after 21 January 2025, you can submit your complaint on the 'Contact us' page of the Pet Portal. If you don't have access to the portal, our contact details can be found on our contact information page.

If you took out a policy before 21 January 2025, and are yet to renew, you can email us. Alternatively, our general contact details can be found on our contact information page.