Your Insurance Account FAQs.
Get answers to all your questions about Your Insurance Account. And manage your car or home insurance policy easily online.
What’s your question about?
Getting started with Your Insurance Account
With Your Insurance Account, you can manage your Car or Home Insurance policy easily online. Plus, when you make changes to your policy online, you won’t need to pay an admin fee.
In Your Insurance Account, you can:
- Check, download and print your policy documents.Check, download and print your policy documents.
- Check your renewal price and manage your renewal.Check your renewal price and manage your renewal.
- Upload and sent us documents - for example, your proof of no claims.Upload and sent us documents - for example, your proof of no claims.
- Turn automatic renewal off or on.Turn automatic renewal off or on.
- Make changes to your personal details - including your name and address.Make changes to your personal details - including your name and address.
- Make changes to your policy - including: changing your address, changing your car, adding or removing additional drivers.Make changes to your policy - including: changing your address, changing your car, adding or removing additional drivers.
To manage your policy online, you’ll need an account. If you don’t already have one, or you don’t have one in your own name, you can register for free.
We can help you set up an account and link your policy. Just click Register for an account on the sign-in screen.
If you want to, you can opt in to Clubcard and marketing communications and hear about exclusive offers from Tesco.
You can still receive your documents by post and manage your policy by giving us a call, but you might need to pay an admin fee depending on the change.
Please make sure the following details are exactly the same in your Tesco account and on your policy.
- First nameFirst name
- Last nameLast name
- PostcodePostcode
If these details match exactly, it’ll help us to link your Tesco account to your insurance policy. And you’ll be able to sign in to Your Insurance Account quickly and easily.
If you share a Tesco account with someone, and they know your sign-in details, they’ll be able to sign in to Your Insurance Account. That’s means they’ll see your policy details once you’ve linked your accounts.
To prevent this:
- change the password on your Tesco accountchange the password on your Tesco account
or
- register for a new Tesco account with your own sign-in detailsregister for a new Tesco account with your own sign-in details
We can help you set up an account and link your policy. Just click on Register for an account on the Sign in screen.
There could be a number of reasons why your policy’s not showing. For example:
- someone else is the main policyholdersomeone else is the main policyholder
- your personal details don’t match with your Tesco accountyour personal details don’t match with your Tesco account
If you have more than one policy
If you don’t see one of your policies, it means it wasn't linked to your Tesco account when you took it out. To see your policy, you’ll need to register for another Tesco account and enter the policy number to link it.
We’re working on a way to resolve this, so you can manage all your policies in one place. In the meantime, you’ll need a separate Tesco account for each policy.
When you register, you can opt out of Clubcard and marketing communications if you don’t want to hear about exclusive offers from Tesco.
Need help?
If you still don’t know why your policy’s not there, you can call our Customer Service team for help.
When you register for Your Insurance Account, we’ll ask for your first name, last name, date of birth, postcode and policy number, so we can find your policy.
If any of the details you give us don’t match what we have on your policy, you’ll need to contact us before you try to register again.
Note: if you have a Tesco Home Insurance policy underwritten by Tesco Underwriting, your policy starts with the letters TI.
To check, sign in to Your Insurance Account with your Tesco account details. That’s the email address and password you use for tesco.com and the Tesco app.
If your policy’s linked to that Tesco account
You can continue to sign in and manage your policy online.
If there isn’t a policy linked to that Tesco account
We’ll ask you to enter your policy details. Once we’ve found your policy, we’ll check if it’s already linked to a Tesco account.
If your policy isn’t linked to a Tesco account, we’ll ask if you want to link it to the one you’re signing in with.
If your policy’s linked to another Tesco account, you can either:
- continue, and link your policy to the Tesco account you’re signing in withcontinue, and link your policy to the Tesco account you’re signing in with
or
- sign out, and then sign in with the Tesco account you’ve already linked your policy tosign out, and then sign in with the Tesco account you’ve already linked your policy to
Note: if you have more than one Tesco account, and your policy’s already linked to another one, we can’t tell you which account that is.
Checking your Tesco account
To check your personal details in your Tesco account:
- Sign in to your Tesco account.Sign in to your Tesco account at tesco.com.
- If you don’t see your details when you sign in, select My Account > Details and Preferences.If you don’t see your details when you sign in, select My Account > Details and Preferences.
- Select Personal details > Personal details overview to check your personal details.Select Personal details > Personal details overview to check your personal details.
Checking your insurance policy
Sign in to your Tesco account and start the policy linking process. We’ll let you know if your details match or not.
To reset your password:
- Go to the sign-in page for Your Insurance Account.Go to the sign-in page for Your Insurance Account.
- Enter your email address, then click Next.Enter your email address, then click Next.
- On the password screen, select Forgotten your password?On the password screen, select Forgotten your password?
- We’ll email you with a One Time Passcode (OTP).We’ll email you with a One Time Passcode (OTP).
- Enter the code and create a new password. Make sure your new password meets the security requirements.Enter the code and create a new password. Make sure your new password meets the security requirements.
- We’ll ask you to link your policy. If you’ve already done that, we’ll sign you straight in to Your Insurance Account.We’ll ask you to link your policy. If you’ve already done that, we’ll sign you straight in to Your Insurance Account.
To make it easier to link your policy to your Tesco account, please make sure your details are exactly the same in both places. If they don’t match, you can either update your Tesco account or make changes on your insurance policy.
Updating your Tesco account
To update your personal details in your Tesco account:
- Sign in and select My Account.Sign in and select My Account.
- Select Details and Preferences.Select Details and Preferences.
- Select Personal details > Personal details overview to check your personal details.Select Personal details > Personal details overview to check your personal details.
- Select Edit next to any details you want to update.Select Edit next to any details you want to update.
Updating your policy details
If your personal details are wrong on your policy, please call our Customer Service team to get them updated.
Car Insurance
Home Insurance
Lines are open Monday to Friday 8am-8pm, Saturday and Sunday 9am-2pm.
Managing your Car or Home Insurance policy online
You can make various changes to your policy without having to lift the phone. Or pay an admin fee.
Car Insurance
- Change your vehicle.Change your vehicle.
- Change your address.Change your address.
- Add or remove additional drivers.Add or remove additional drivers.
- Update your car registration number to a private or cherished plate.Update your car registration number to a private or cherished plate.
- Update your driving licence details.Update your driving licence details.
- Change your annual mileage, what cars you can drive or where you keep your car overnight.Change your annual mileage, what cars you can drive or where you keep your car overnight.
- Add optional extras (when making another change).Add optional extras (when making another change).
- Update your phone number and email address.Update your phone number and email address.
- Change your title, marital status and occupation.Change your title, marital status and occupation.
Home Insurance
- Change your address.Change your address.
- Add or remove additional policyholders.Add or remove additional policyholders.
- Add buildings, contents, bicycle, accidental damage and personal belongings cover.Add buildings, contents, bicycle, accidental damage and personal belongings cover.
- Update occupancy and number of adults or children in the property.Update occupancy and number of adults or children in the property.
- Update the security of your property.Update the security of your property.
- Add optional extras (when making another change).Add optional extras (when making another change).
- Update your phone number and email address.Update your phone number and email address.
- Change your title, marital status and occupation.Change your title, marital status and occupation.
It should be quick and easy to make these changes in Your Insurance Account. And you won't have to pay the £25 admin fee to make the changes online.
However, if you have an open claim, policy endorsements or any outstanding payments, you won’t be able to make any changes to your policy in Your Insurance Account. And you’ll need to call us instead.
It should only take a few minutes to change your address in Your Insurance Account. And you won't have to pay the £25 admin fee to make this change online.
Please note, your premium might change when you change your address.
- Sign in to Your Insurance Account and select View policy for the policy want to change your address on.Sign in to Your Insurance Account and select View policy for the policy want to change your address on.
- Select Make changes from the menu.Select Make changes from the menu.
- On the next page, select Change your address.On the next page, select Change your address.
- Read the statements carefully. If you accept, select Confirm.Read the statements carefully. If you accept, select Confirm.
- Set the effective date for your change of address. Then select Next.Set the effective date for your change of address. Then select Next.
- Enter your new address. Then select Next.Enter your new address. Then select Next.
- You’ll see the details you’ve changed. Check the information is correct. Then select Save and get quote.You’ll see the details you’ve changed. Check the information is correct. Then select Save and get quote.
- Select Yes when asked - Would you also like to change your contact address to match your new address? - if you want to change your correspondence address at the same time.Select Yes when asked - Would you also like to change your contact address to match your new address? - if you want to change your correspondence address at the same time.
- Make sure your contact details and correspondence address are correctly updated. The change won’t go through immediately - you can discard it on the next step if you want to.Make sure your contact details and correspondence address are correctly updated. The change won’t go through immediately - you can discard it on the next step if you want to.
- You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.
It should only take a few minutes to update your car in Your Insurance Account. And you won't have to pay the £25 admin fee to make the change online.
Please note, your premium might change when you change your car.
- Sign in to Your Insurance Account and select View policy.Sign in to Your Insurance Account and select View policy.
- Select Make changes in the menu, then Your car > Change your car.Select Make changes in the menu, then Your car > Change your car.
- Set the effective date and confirm your new car’s registration number.Set the effective date and confirm your new car’s registration number.
- Review your changes and select Save and get quote. The change won’t go through immediately - you can discard it on the next step if you want to.Review your changes and select Save and get quote. The change won’t go through immediately - you can discard it on the next step if you want to.
- You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.
Customers can sometimes have problems updating their address in Your Insurance Account. And it can happen for a few different reasons.
Moving to a new-build property
Postcodes for new-build properties aren’t always recognised by insurance companies. If you’ve moved to a new-build, and you’re having problems, give us a call and we’ll sort it out for you.
Moving from a house to a flat
If you’ve got combined Buildings and Contents Insurance, and you’re moving from a house to a flat, you won’t be able to change your address online. We’ll need you to phone us first, so we can check if your cover still meets your needs.
You might not need Buildings cover for living in a flat, so your cover might need to be reduced to a contents-only policy. Although this can be different in Scotland, due to different regulations.
If you need to change your address, or you’ve got a question about reducing your cover, give us a call to talk about it.
Problem making a change online?
If you’re having problems trying to make a change online, we’re here to help.
Please note, we can’t always insure everyone, every time. Which means that, sometimes, we aren’t able to offer cover.
Getting your policy documents from Your Insurance Account is quick and easy.
- Sign in to Your Insurance Account.Sign in to Your Insurance Account.
- Select View policy for the policy you want to get documents for.Select View policy for the policy you want to get documents for.
- Select View documents to see your policy documents online. You can also download and print them for later.Select View documents to see your policy documents online. You can also download and print them for later.
If you need paper copies of your documents, please get in touch. You’ll need to allow up to 7 working days for delivery.
It should only take a few minutes to add a driver or policyholder in Your Insurance Account. And you won't have to pay the £25 admin fee to make these changes online.
Please note, your premium might change when you change an additional driver or policyholder.
- Sign in to Your Insurance Account and select View policy.Sign in to Your Insurance Account and select View policy.
- Select Make changes in the menu.Select Make changes in the menu.
- On the next page, select Your details > Add another driver/joint policyholder.On the next page, select Your details > Add another driver/joint policyholder.
- Set the effective date for the change and enter the details.Set the effective date for the change and enter the details.
- Check your changes and select Save and get quote. The change won’t go through immediately - you can discard it on the next step if you want to.Check your changes and select Save and get quote. The change won’t go through immediately - you can discard it on the next step if you want to.
- You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.You’ll see the cost of the change and any optional extras. If you want to go ahead, select Go to checkout. Otherwise, select Back to your account.
If we’ve asked you to send us supporting documents, like your No Claims Discount, or you need to return your Consumer Credit Agreement (CCA), you can upload these in Your Insurance Account.
- Sign in and select View policy for the policy you want to upload a document for.Sign in and select View policy for the policy you want to upload a document for.
- Select Upload documents from the front screen of your policy.Select Upload documents from the front screen of your policy.
- Take a picture of the document or save it to your device. Once you’ve done that, select Add files and select the file you want to upload.Take a picture of the document or save it to your device. Once you’ve done that, select Add files and select the file you want to upload.
- Select a Description for your document from the drop-down menu. You can add comments underneath if you wish.Select a Description for your document from the drop-down menu. You can add comments underneath if you wish.
- Select Start upload to complete the process. Once your document’s uploaded, select Finish.Select Start upload to complete the process. Once your document’s uploaded, select Finish.
- Your document will be sent to us and processed. You won’t be able to see your document in Your Insurance Account once it’s been uploaded. And we’ll only contact you if there are any problems with it.Your document will be sent to us and processed. You won’t be able to see your document in Your Insurance Account once it’s been uploaded. And we’ll only contact you if there are any problems with it.
File formats
Please note, you can only upload the following types of files:
- GIF, PNG, PDF, JPG, JPEG, JPEGIF, PNG, PDF, JPG, JPEG, JPE
- Files no larger than 3MBFiles no larger than 3MB
If your file’s too big, please resize your image and try uploading it again. You’re limited to 25 uploads during the policy lifecycle.
No Claims Discount documents
You can also send No Claims Discount documents to us by email or post.
By email
Email your No Claims Discount documents to us at IMS_NCD@tescoims.com
Please put your policy and reference number in the subject line.
By post
Mail your No Claims Discount documents to us at:
Freepost RSJB-RZZY-HTJB
Tesco Insurance Customer Service
P.O. Box 276
Newcastle Upon Tyne NE12 8BU
Please check your policy wording for full details, including exclusions and limitations.
If your policy’s due for renewal
You can do the following in Your Insurance Account:
- Change your payment method from payment in full to monthly instalments.Change your payment method from payment in full to monthly instalments.
- Change your payment method from monthly instalments to payment in full.Change your payment method from monthly instalments to payment in full.
- Change your card details if you pay in full.Change your card details if you pay in full.
Please note, your payment will be taken immediately. So, if you don’t want to pay until your renewal date, you’ll need to wait and change your payment details no later than the day before your renewal is due.
Making changes mid-term
If you want to change your monthly instalments mid-term, you’ll need to contact us. You won’t be able to do that in Your Insurance Account.
You can switch off automatic renewal any time during the term of your policy.
If your policy isn’t due for renewal
- Sign in to Your Insurance Account.Sign in to Your Insurance Account.
- Select the policy you want to change, then select View policy.Select the policy you want to change, then select View policy.
- Click Make Changes, then Manage Your Renewal.Click Make Changes, then Manage Your Renewal.
- Select I don’t want my policy to automatically renew. We’ll still remind about you about what you need to do before your policy ends.Select I don’t want my policy to automatically renew. We’ll still remind about you about what you need to do before your policy ends.
- Select Switch off automatic renewal.Select Switch off automatic renewal.
- You’ll see the confirmation page. It’ll tell you that your policy preference will be updated within 24 hours. We’ll also send you an email when the change has been made.You’ll see the confirmation page. It’ll tell you that your policy preference will be updated within 24 hours. We’ll also send you an email when the change has been made.
If you change your mind, just go back to Manage Renewal and switch automatic renewal back on.
If your policy is due for renewal
- Sign in to Your Insurance Account.Sign in to Your Insurance Account.
- Select the policy you want to change, then select View policy.Select the policy you want to change, then select View policy.
- From the menu, click Manage Renewal and select I don’t want my policy to automatically renew. We’ll still remind about you about what you need to do before your policy ends.From the menu, click Manage Renewal and select I don’t want my policy to automatically renew. We’ll still remind about you about what you need to do before your policy ends.
- Select Switch off automatic renewal.Select Switch off automatic renewal.
- You’ll see the confirmation page. It’ll tell you that your policy preference will be updated within 24 hours. We’ll also send you an email when the change has been made.You’ll see the confirmation page. It’ll tell you that your policy preference will be updated within 24 hours. We’ll also send you an email when the change has been made.
If you change your mind, just go back to Manage Renewal and switch automatic renewal back on.
Please note, the Manage Renewal button will be disabled if you’re within 48 hours of your policy end date. If you’d like to leave, click I am thinking of leaving and select to end your policy.
Contact us
Need to talk to us about your cover? Our friendly, UK-based customer service team is here to help.