Make a Car Insurance claim.
Make a claim and manage it easily online. Or give us a call if you need to.
Get started with your claim
Make a Car Insurance claim
Make your claim and manage it online through our self-service claims portal.
Make a Box Insurance claim
Start a claim or get help with an existing one. We’ll guide you through it.
What to expect when you make a claim
Find out what we'll do for you when you make a Car Insurance claim.
Follow our guide for claims and support
Make a new claim online
Join thousands of customers who got their claims sorted quickly and easily online.
- We’ll guide you through the easy process, step by stepWe’ll guide you through the easy process, step by step
- You can stop at any time - we’ll save your information at each stepYou can stop at any time - we’ll save your information at each step
- It should only take about 20 minutes
- We’re only a phone call away if you need help
Or call us on 0345 677 3377*.
Claims you can’t make online
You won't be able to claim online if your incident involves:
- 3 or more vehicles3 or more vehicles
- A motorcycle, caravan, trailer, cyclist or pedestrianA motorcycle, caravan, trailer, cyclist or pedestrian
- Your car blocking a road or path or you feel unsafeYour car blocking a road or path or you feel unsafe
Please call us on 0345 677 3377* to continue your claim.
If you have difficulties with your hearing or speech, you can contact us through the Relay UK app. You can find out how to use Relay UK on their website.
Lines are open 7 days a week. Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Continue an existing claim
If you started your claim online, we’ve saved your progress. So you can pick up where you left off at any time.
If you started your claim by phone, you'll need to call back to complete it.
Or call us on 0345 677 3377* to continue your claim.
If you have difficulties with your hearing or speech, you can contact us through the Relay UK app. You can find out how to use Relay UK on their website.
Lines are open 7 days a week. Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Manage an existing claim
If you made your claim online, you can log in to our Claims Management Portal to:
- Manage your claimManage your claim
- Find out about its progressFind out about its progress
- Upload photos and videosUpload photos and videos
- Provide additional informationProvide additional information
Or call us on 0345 677 3377* to continue your claim.
If you have difficulties with your hearing or speech, you can contact us through the Relay UK app. You can find out how to use Relay UK on their website.
Lines are open 7 days a week. Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Get help if you’ve broken down
Download the myRAC app
If you've got Breakdown Cover with your Tesco Car Insurance policy, make sure you get the myRAC app - the quickest and easiest way to get help.
With the app, you can:
- Report your breakdown to the RACReport your breakdown to the RAC
- Find your cheapest local fuelFind your cheapest local fuel
- Get reminders for your tax, service and MOTGet reminders for your tax, service and MOT
Call our partners at the RAC
If you don’t have the app, you can call the RAC.
Lines are open 24/7. Calls may be recorded.
Note: you’ll need to know your car's registration number or your postcode when you’re phoning to report a breakdown.
Important information
If you’ve broken down, please stay safe:
- Move your car - try to get it off the roadMove your car - try to get it off the road
- Leave the car - stay a safe distance awayLeave the car - stay a safe distance away
- Be seen - put your hazard lights onBe seen - put your hazard lights on
Please note:
- If you don't have Breakdown Cover, we can still help, but you'll need to pay for itIf you don't have Breakdown Cover, we can still help, but you'll need to pay for it
- Getting help with a breakdown won’t affect your No Claims DiscountGetting help with a breakdown won’t affect your No Claims Discount
Get help if your glass is damaged
Check if you have windscreen cover and how to claim for damage.
You’ve got windscreen cover if you have:
- Gold CoverGold Cover
- Comprehensive on Silver CoverComprehensive on Silver Cover
- Standard CoverStandard Cover
- Cover+Cover+
If you only have damage to your windscreen or window, call our partners at Autoglass:
Lines are open 24/7. Calls may be recorded.
If you wish, you can book an appointment online instead.
Important information
- You’ll need your registration number or policy number to book an appointmentYou’ll need your registration number or policy number to book an appointment
- Claiming for windscreen or window damage won’t affect your No Claims Discount
- If your sunroof’s damaged, you’ll need to contact the underwriter for your policy to make a new claim.
You don't have windscreen cover if you have:
- Bronze CoverBronze Cover
- Third Party Fire and TheftThird Party Fire and Theft
- Third Party Only on Silver CoverThird Party Only on Silver Cover
You can still call our partners at Autoglass on the number above, but you’ll have to pay for the repair yourself.
If you need to check what cover you have, just log in to Your Insurance Account.
Get help with lost or stolen keys
We’ll soon have you back in your car - whether your keys are lost, stolen or just locked inside.
If you’ve added Key Cover to your policy:
- You’ve got up to 45 days to start your claimYou’ve got up to 45 days to start your claim
- Call our partners at Keycare on 0345 366 0228*Call our partners at Keycare on 0345 366 0228*
Lines are open 24/7. Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
If you don’t have Key Cover:
Don’t worry. The following are already covered as part of your policy:
- You need to start your claim within 24 hours of the incident.You need to start your claim within 24 hours of the incident.
- Theft of Keys - included in all our Car Insurance policies, and has a set limit on each cover level. Excludes Third Party, Fire & Theft.Theft of Keys - included in all our Car Insurance policies, and has a set limit on each cover level. Excludes Third Party, Fire & Theft.
- Loss of Keys - only covered by our Gold Car Insurance policy, and your keys are replaced according to Market Value.Loss of Keys - only covered by our Gold Car Insurance policy, and your keys are replaced according to Market Value.
Please contact Tesco Insurance directly to make a claim.
Get help if you’ve used the wrong fuel
Gold Car Insurance customers only
If you’ve filled up with the wrong fuel, please call us to make a claim.
If you have difficulties with your hearing or speech, you can contact us through the Relay UK app. You can find out how to use Relay UK on their website.
Lines are open 7 days a week. Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
What to expect when you make a claim
Once you’ve made your claim, you can track it online.
Here’s what we’ll do:
- If your car is damaged, we’ll arrange repairsIf your car is damaged, we’ll arrange repairs
- We’ll let you know if you’re getting a courtesy carWe’ll let you know if you’re getting a courtesy car
- If the car can't be repaired, we’ll pay you the market value for itIf the car can't be repaired, we’ll pay you the market value for it
- We’ll deal with anyone else who’s involvedWe’ll deal with anyone else who’s involved
Frequently asked questions
Car Insurance Claim:
If you need to make a claim on your Tesco Car Insurance policy, you must tell us within 7 days of becoming aware of any incident. We know how stressful it can be but the sooner you report it, the sooner we can help you.
Making a claim online couldn't be easier. Our simple, online process will guide you step-by-step through making a claim. Visit our making a claim section to find out more. Alternatively, our claim phone lines are open 8am-8pm Mon to Fri, 9am-5pm Sat and Sun.
If you need to make a claim against one of your optional extras, you can also find the relevant telephone number on our website. Where possible, please quote your policy number which you can find on your schedule.
Windscreen Claim:
If you have Silver or Gold Comprehensive cover and need to claim any glass in your car, your excess is stated on your insurance schedule: Repair - £10, Replacement - £75.
Windscreen cover is unlimited when you use an approved windscreen repairer. Please note that we do not cover glass sunroofs. You will not be entitled to more than £125 for windscreen damage, minus the excess if you use a non-approved repairer. Windscreen claims do not affect your No Claims Discount (NCD).
If you do not have Standard Comprehensive cover, or if you have Bronze cover, you will not have Windscreen cover.
Should you need to make a claim, please call Tesco Glass Line (Autoglass) on 0345 677 8888*. Autoglass also have an online claims platform where you can report your glass damage online as an alternative to calling Tesco Glass Line. You can access this using this following link: https://www.autoglass.co.uk/glass-repair-and-replacement/. * Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
You'll still need to let us know about the incident, even if you don't want to claim. For more information on how to make a claim, just follow this link.
If you do claim, we'll ask the insurer of the person responsible for the incident to pay for the costs of your claim. Once we've received our money back, we'll close your claim and reinstate your no claim discount if it was affected. If you paid an excess, you'll be able to get this back from the insurer of the person responsible for the incident. If you have Tesco Legal Guard on your policy, we'll put you in touch with someone who can help you to do this.
You will not be eligible for a courtesy car if:
- your vehicle is a total loss, unless you have Gold cover
- your vehicle is stolen and unrecovered, unless you have Gold cover
- you choose your own garage rather than using one of our approved repairers
- you're making a windscreen claim
- the vehicle you're having repaired is a van
This happens when we're unable to recover money we paid out for your claim from the other driver or person involved in the incident. This can happen even though we don't think you were responsible for the incident. If your vehicle was stolen or we can't identify the person at fault, we have to record your claim as 'at fault'.