Make a Life Insurance claim with Aviva.
Make a claim online with Aviva, our life insurance provider. Or give them a call.
Start a claim
To start a claim, you’ll need to give some details to Aviva, the underwriter for our Life Insurance policy.
Make a claim online
Make a Life Insurance claim online with Aviva. They’ll soon be in touch to help you through it.
Make a claim by phone
Call Avvia to make a Life Insurance claim if you need to talk to someone about it first.
About your claim
Find out what to do before you start a claim and what to expect after you make it.
Bereavement support
Tesco Life Insurance comes with the Aviva DigiCare+ app, offering you a range of health and wellbeing services at no extra cost. This includes bereavement support for the person who’s insured, their partner and children aged 16 to 18 (or 21, if they’re in full-time education).
The services are provided by Square Health and other selected partners.
You get 6 sessions in the 12 months following a bereavement. And, if the policyholder dies during the term of the policy, their partner and children can use the service for up to a year after their death.
You can also call a free legal helpline provided by Red Apple Law and get discounted legal services from them. The services include estate administration, funeral support, Will writing services and Lasting Power of Attorney.
If you’ve lost someone close to you, you might find it useful to get some practical and emotional support at this difficult time.
Important information
What to do before you start your claim
Please try to have the following information to hand before you start:
For a death claim:
If you need to make a claim, you can fill in a form online and Aviva will soon be in touch. Here’s what you’ll need get started.
- The name of the person who’s diedThe name of the person who’s died
- Your relationship to themYour relationship to them
- Their address and date of birth
- The date and cause of deathThe date and cause of death
- Your contact detailsYour contact details
It’ll help you to complete the claim form if you have:
- The policy numberThe policy number
- The death certificateThe death certificate
- Details of the deceased’s estate - for example, details about their will or any surviving family.
For a terminal illness claim:
If you’re the policyholder, and you’re making a claim because you’ve been diagnosed with a terminal illness and you’re not expected to live longer than 12 months, you’ll need to give Aviva:
- Your policy numberYour policy number
- Your date of birthYour date of birth
- Your contact detailsYour contact details
- A brief description of the condition you’re claiming forA brief description of the condition you’re claiming for
Evidence you need to give for a claim
To check what evidence you need to give Aviva when making a Life Insurance claim, please see your policy booklet.
What happens after you start your claim
You’ll get a claims reference number. And, if you’ve made your claim online, Aviva will soon be in touch to help you through it.