Help for existing box insurance customers
We are no longer offering any new Box Insurance policies. If you need to speak to us, that’s not a problem, we have UK-based customer service teams who are here to help.
Top Box Insurance frequently asked questions
If you have been involved in an accident or believe a third party may make a claim against you, please contact us as soon as possible after the incident on 0330 022 2525* and we will guide you through the process.
If the loss or damage to your car is covered by this policy, and your car is being repaired by our chosen approved UK repairer, we will provide a temporary replacement car while repairs to your car are being carried out, provided that one is available.
Temporary replacement cars are usually small cars with a manual gearbox (typically a one litre hatchback or similar). A temporary replacement car is not intended to be an exact replacement for your car. The miles you drive in the temporary replacement car will not be debited from your overall miles.
A temporary replacement car is not available if your car has been stolen and not recovered, if your vehicle is unrepairable or where accidents occur outside the UK. Please read the policy document for full details.
If your car is stolen, you need to:
- Contact the police to report the theft and obtain a crime report number. You should then contact Customer Service on 0330 022 2525*. They will then record the crime number and verify your details.Contact the police to report the theft and obtain a crime report number. You should then contact Customer Service on 0330 022 2525*. They will then record the crime number and verify your details.
- Customer Service will then contact our vehicle tracking partner, who will instigate vehicle tracking and contact a dedicated police department directly. Whenever possible the police will be kept informed about the location of the stolen vehicle.Customer Service will then contact our vehicle tracking partner, who will instigate vehicle tracking and contact a dedicated police department directly. Whenever possible the police will be kept informed about the location of the stolen vehicle.
* Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
Tesco Insurance stopped offering renewals and new policies for Box Insurance on 1 September 2024. This means your car insurance policy with us will expire at the date shown on your renewal email or letter.
Aioi Nissay Dowa UK Limited (AND-E UK), the insurer behind your Tesco Box Insurance policy, also provides Autosan Motor Insurance, which is available to customers throughout the UK.
Information about how to apply are shown in your renewal documents.
We no longer offer any renewals or new policies for Tesco Box Insurance. This means your policy with us will expire automatically on the date stated in the correspondence you have received.
You’ll need to find insurance with another provider. There’s no need to let your future insurer know we’ve not been able to offer you cover.
Whilst we no longer offer cover, you may be able to find other providers that do via the British Insurers Brokers’ Association.
We’ll contact you again 21 days before your policy ends to remind you of the expiry date. We’ll also add a notification to Your Portal to let you know we can’t renew your policy.
When your policy with us ends, there's no need for you to do anything. We'll automatically switch this off, so we will no longer receive any of your driving data.
We’ll send this to you by email the day after your policy ends.
Contact us by phone
Lines are open Monday to Friday 8:30am-6pm and Saturday 9am-1pm.
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For queries and changes to your insurance policy or any add-on products. |
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Make a claim |
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Breakdown assistance |
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Key Cover claims |
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Complaints about your Tesco Box Insurance |
If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Important information
From time to time we make changes to our policy documents. We'll always tell you when this applies to your policy, this usually happens at renewal. It's important that you read the version that applies to your policy.
Below are the most recent versions of our policy documents. If you need help to find or access your customer documents you can contact us.
How we use your data
Tesco Personal Finance Ltd, trading as Tesco Insurance as part of the Tesco Group , the underwriter of your policy and the providers of additional products take the security of your data seriously. Detailed information on how Tesco Insurance, the insurer and providers of additional products handle your data and your rights under data protection laws is available in our Privacy Notice.
Document for policies starting on or after 1st December 2020
Your data will be collected when you browse our website (e.g. your IP address), request a quotation, partially complete a quotation, do not purchase or provide data indirectly via price comparison sites. Quote data will be kept for up to 15 months and this information may be used if you apply for a product again in the future.
Your data will be used to give you quotes, provide insurance services to you, perform eligibility checks, work out financial and insurance risk, manage debt, protect against fraud and financial crime and manage and develop our business. Automated decisions may be taken to detect crime and for credit scoring.
Data such as your name and address, may be used to find any Clubcard(s) that are linked to your address. That might be your Clubcard, the Clubcard of other family member(s), or the Clubcard of house or flat mates. This information may be used to tailor communications and to try to bring you better terms, deals or offers, and this may include profiling on an on-going basis.
Data may be obtained from and shared with the wider Tesco Group, credit reference agencies (CRAs) and fraud prevention agencies (FPAs). The FPAs will potentially use it to prevent fraud and money-laundering, verify your identity and establish your right to UK Residency. Depending on the outcome, this could result in the refusal of certain services, finance or employment. We will supply your personal information to CRAs and they will give us information about you on an ongoing basis.